Shipping Policy
Effective Date: 01 Jan 2027
At Earthsutra, we are committed to delivering quality grocery products and 100% natural edible products to our customers with care, reliability, and convenience. As a brand focused on bringing natural and pure food products to Indian consumers, we take every reasonable step to ensure that your order is properly packed, safely shipped, and delivered to you in good condition.
Earthsutra is an online grocery brand based in Rewari, Haryana, India, offering grocery products and natural edible products, including raw and cooking oils. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Coverage
Earthsutra will initially focus on accepting and delivering orders within our local and nearby serviceable regions, with particular emphasis on Northwestern India, including Punjab, Delhi NCR, and Uttar Pradesh.
At the same time, customers from other parts of India may also place online orders through the Earthsutra website. Pan-India delivery will be provided subject to product availability, logistics serviceability, operational feasibility, and the delivery coverage available through our shipping partners.
The availability of delivery to a particular location will be determined at the time of placing the order based on the PIN code and the serviceability of the location.
2. Order Processing
Once an order is successfully placed and payment is confirmed, Earthsutra will begin processing the order.
Orders are generally processed after successful payment confirmation or, where applicable, after confirmation of a Cash on Delivery order.
Processing includes order verification, product preparation, quality checks, packing, and handover to the designated shipping or logistics partner.
The time required to process an order may vary depending on the products ordered, order volume, availability, holidays, weekends, operational conditions, or other circumstances.
3. Order Dispatch
After your order has been processed and packed, it will be handed over to our designated logistics partner for shipment.
Earthsutra may use Shiprocket and DTDC for shipping and delivery services.
Once the order has been dispatched, customers may receive shipment-related information such as the courier or tracking details through the contact information provided during checkout.
4. Estimated Delivery Time
Delivery timelines may vary depending on the destination, PIN code, product availability, order processing time, logistics serviceability, weather conditions, transportation conditions, public holidays, regional restrictions, and other factors beyond our control.
For our initial service regions, including Punjab, Delhi NCR, Uttar Pradesh, Haryana, and nearby Northwestern Indian areas, delivery may generally be completed within the estimated timeframe displayed on the website or communicated at the time of order confirmation.
For locations outside our initial regional focus, including other parts of India, delivery timelines may vary depending on the availability and serviceability of our logistics partners.
Any delivery timeline displayed on the website should be considered an estimated timeframe and not a guaranteed delivery date unless specifically stated otherwise.
5. Shipping Charges
Applicable shipping or delivery charges, if any, will be communicated to the customer during the checkout process before the order is confirmed.
Shipping charges may vary depending on the delivery location, order value, package weight, dimensions, promotional offers, and other applicable factors.
From time to time, Earthsutra may offer free shipping, discounted shipping, or other delivery-related promotions subject to the terms and conditions of the respective offer.
6. Tracking Your Order
Once your order has been dispatched, tracking information may be shared with you through the mobile number, email address, or other contact information provided during the ordering process.
You may use the tracking details to check the shipment status through the applicable logistics service.
Although Earthsutra makes reasonable efforts to provide accurate tracking information, tracking updates are generally dependent on the logistics partner and may sometimes take time to reflect after dispatch.
7. Delivery Address
Customers are responsible for providing a complete, correct, and serviceable delivery address at the time of placing an order.
The address should include the recipient’s name, complete delivery address, city, state, PIN code, and a valid contact number.
Earthsutra will not be responsible for delivery delays, failed deliveries, or additional delivery attempts caused by an incorrect, incomplete, outdated, or unserviceable address provided by the customer.
Once an order has been dispatched, changes to the delivery address may not always be possible and will be subject to the operational policies of the applicable logistics partner.
8. Delivery Attempts
Our shipping partners may make delivery attempts at the address provided by the customer.
Customers are expected to remain available at the provided delivery address or ensure that an authorized person is available to receive the shipment.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, the shipment is refused, the phone number is unreachable, or for any other delivery-related reason, the logistics partner may make another delivery attempt or return the shipment to the sender, depending on the circumstances.
9. Delayed or Failed Delivery
Although Earthsutra and our logistics partners aim to deliver orders within the estimated timeframe, delays may occur due to circumstances such as adverse weather, transportation disruptions, traffic conditions, natural events, regional restrictions, public holidays, high shipment volumes, technical issues, operational delays, or other circumstances beyond our reasonable control.
If an order is significantly delayed or delivery fails, customers are encouraged to contact Earthsutra Customer Care for assistance.
Where an order is returned to Earthsutra because of a failed delivery, the applicable resolution may depend on the circumstances and the relevant Cancellation, Refund, and Return policies.
10. Damaged or Tampered Shipments
Earthsutra takes care to pack products appropriately before dispatch. However, if a shipment appears visibly damaged, leaking, broken, or tampered with at the time of delivery, customers are advised to inspect the package carefully and contact Earthsutra Customer Care as soon as possible.
Where necessary, Earthsutra may request photographs or videos showing the outer packaging, shipping label, and condition of the product in order to investigate the issue and determine the appropriate resolution.
Any approved replacement or refund will be handled according to our applicable Refund Policy and Return Policy.
11. Edible and Grocery Products
As Earthsutra specialises in grocery and edible food products, appropriate care is taken during packing and shipping to help maintain product quality and packaging integrity.
Customers should store products according to the storage instructions provided on the product packaging after receiving the order.
Earthsutra cannot be held responsible for product deterioration, damage, leakage, contamination, or other issues caused by improper storage, mishandling, exposure to unsuitable environmental conditions, or misuse after delivery.
12. Partial Shipment
Depending on product availability, order size, warehouse or operational requirements, or logistics considerations, Earthsutra may, in certain circumstances, ship different products in the same order separately.
Where a partial shipment occurs, applicable tracking or shipment information may be communicated to the customer.
Any missing or undelivered product should be reported to Earthsutra Customer Care for verification and resolution.
13. Cash on Delivery
Where Cash on Delivery is available for a particular location or order, customers may be required to provide accurate contact and delivery information and pay the applicable order amount to the delivery representative at the time of delivery.
Cash on Delivery availability may depend on the customer’s PIN code, order value, product category, shipment conditions, and logistics partner availability.
Earthsutra reserves the right to limit or suspend Cash on Delivery availability for certain locations or orders.
14. Payment and Shipping Confirmation
For prepaid orders, payment may be processed through our payment partner, Razorpay.
An order will generally be considered confirmed after the required payment information has been successfully processed and the order has been accepted by Earthsutra.
Customers may receive order confirmation, payment confirmation, dispatch updates, and delivery-related communications through the contact details provided during checkout.
15. Unserviceable Locations
In some cases, an address or PIN code may not be serviceable by our logistics partners.
If we are unable to deliver an order to the provided location after the order has been placed, Earthsutra may contact the customer to discuss the available options.
For prepaid orders that cannot be fulfilled due to genuine delivery limitations, the applicable refund will be processed in accordance with our Refund Policy.
16. Shipping Partner Responsibility
Earthsutra works with logistics and shipment service providers, including Shiprocket and DTDC, to facilitate the transportation and delivery of customer orders.
Once an order is handed over to the logistics partner, certain aspects of transportation, routing, tracking, and delivery are managed by the respective service provider.
Earthsutra will make reasonable efforts to assist customers in resolving shipment-related concerns, but certain delays or service issues may be dependent on the logistics provider’s operational processes.
17. Order Cancellation After Dispatch
Once an order has been packed and dispatched, cancellation may not be possible.
Customers who wish to cancel an order should contact Earthsutra Customer Care as soon as possible after placing the order and before dispatch.
Any cancellation or refund after dispatch will be subject to the applicable terms of our Cancellation Policy and Refund Policy.
18. Policy Updates
Earthsutra may revise or update this Shipping Policy from time to time to reflect changes in our delivery network, logistics partners, serviceable areas, operational processes, products, or other business requirements.
Any revised version will be published on this page with an updated effective date.
19. Contact Us
For questions regarding shipping, delivery, order tracking, serviceability, or any other delivery-related concern, please contact us using the details below.
Beniwal Sons & LLP.
100% Natural Grocery Products
Location: Rewari, Haryana, India
Customer Care: +91 97666 00452
Email: support@earthsutrastore.com
Franchise & Partnership Email: partner@earthsutrastore.com
Earthsutra is committed to making every reasonable effort to provide a smooth, transparent, and dependable delivery experience for customers across India.
Last Updated: 01 Jan 2027
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