Privacy Policy
Effective Date: 01 Jan 2027
At Earthsutra, we respect your privacy and are committed to protecting the personal information you share with us. Earthsutra is an online grocery brand offering grocery products and 100% natural edible products, including natural and pure cooking oils, with a focus on bringing innovative, quality-focused food products to Indian consumers.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, create an account, place an order, make a payment, contact us, or otherwise use our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
When you visit our website, create an account, place an order, make a payment, contact us, submit an enquiry, or otherwise interact with Earthsutra, we may collect information that you voluntarily provide to us.
This information may include your name, mobile number, email address, billing address, shipping or delivery address, city, state, PIN code, account information, order details, transaction-related information, customer service communications, product reviews, feedback, enquiries, and any other information that you choose to provide.
We may also automatically collect certain technical and usage information when you access our website. This may include your IP address, browser type, device information, operating system, pages visited, website activity, access times, referring website, and other information relating to how you use our website.
2. How We Use Your Information
Earthsutra may use the information collected from you to provide, manage, and improve our website, products, and services.
Your information may be used to process and fulfil your orders, verify transactions, arrange delivery, provide customer support, communicate with you regarding your purchases, provide order and shipment updates, respond to enquiries, manage your account, improve our products and customer experience, maintain website security, prevent fraudulent or unauthorized activity, conduct internal business operations, and comply with applicable legal and regulatory requirements.
Where permitted by applicable law and, where required, with your consent, we may also use your information to communicate with you about new products, offers, promotions, updates, campaigns, or other information relating to Earthsutra.
3. Order Processing and Delivery
When you place an order through the Earthsutra website, we use the information provided by you to process and deliver your purchase.
To fulfil your order, we may share the necessary delivery information with our logistics and shipment partners. Our current shipment partners include Shiprocket and DTDC.
The information shared with shipment partners may include your name, mobile number, delivery address, and other information reasonably required to complete the delivery of your order.
4. Payment Information
Earthsutra uses Razorpay as a payment partner for processing online payments.
When you make a payment on our website, payment information may be processed directly by Razorpay or through its associated payment infrastructure in accordance with its own applicable policies and security practices.
Earthsutra does not generally store your complete debit card, credit card, banking password, UPI PIN, or similar sensitive payment credentials on our own systems when such information is processed by the payment service provider.
We may receive payment-related information such as transaction status, transaction reference number, payment confirmation, payment method type, or other information necessary for order management and customer support.
5. Cookies and Website Technologies
Earthsutra may use cookies and similar technologies to provide a better and more secure browsing experience.
Cookies may help us remember your preferences, maintain shopping cart functionality, support account-related features, understand website usage, improve website performance, maintain security, and provide relevant content or marketing where applicable.
You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality or performance of some parts of our website.
6. Sharing of Information
Earthsutra respects your personal information and does not sell, rent, or commercially trade your personal information to third parties.
We may share information with trusted third-party service providers when such sharing is reasonably necessary to operate our business and provide our services. This may include payment service providers, logistics and shipping providers, website hosting and technology providers, customer support providers, analytics and security service providers, professional advisers, and other service providers working on behalf of Earthsutra.
We may also disclose information when required to do so by applicable law, legal process, court order, government authority, regulatory requirement, or law-enforcement request, or when disclosure is reasonably necessary to protect the rights, safety, security, property, or legitimate interests of Earthsutra, our customers, or others.
7. Marketing and Promotional Communication
Earthsutra may, where permitted under applicable law, contact you through email, SMS, phone calls, WhatsApp, or other communication channels regarding products, offers, promotions, campaigns, new launches, updates, or other brand-related information.
You may choose to stop receiving promotional communications from us by using the unsubscribe option provided in the communication or by contacting our customer support team.
Please note that opting out of promotional communications does not necessarily prevent us from sending important service-related communications such as order confirmations, payment confirmations, shipping updates, delivery notifications, account-related messages, or customer support responses.
8. Protection and Security of Your Information
Earthsutra takes reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.
We work with relevant service providers and business partners that support the secure operation of our website, payment systems, and delivery services.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Retention of Information
Earthsutra may retain your personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business records, resolve disputes, provide customer support, prevent fraud, comply with legal or regulatory obligations, maintain financial and accounting records, and protect our legitimate business interests.
When personal information is no longer reasonably required for these purposes, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
10. Your Privacy Rights
Depending on applicable law, you may have certain rights in relation to your personal information, including the right to request access to information held about you, request correction of inaccurate information, request deletion of information where permitted, withdraw consent where processing is based on consent, and opt out of certain promotional communications.
Any request relating to your personal information may be submitted to us using the contact details provided below. For security purposes, Earthsutra may take reasonable steps to verify your identity before processing certain requests.
11. Third-Party Websites and Services
Our website may contain links, integrations, payment services, social media features, or references to third-party websites and services.
Earthsutra does not control the privacy policies, security practices, or content of third-party websites or services. Any information you provide directly to a third party will be subject to that third party’s own privacy policy and terms.
We recommend reviewing the applicable privacy policies of third-party services before providing them with personal information.
12. Children's Privacy
Earthsutra’s website is intended for general consumers and is not specifically directed toward children.
We do not knowingly seek to collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
13. Business, Franchise and Partnership Enquiries
If you contact Earthsutra regarding franchise opportunities, business partnerships, distribution, wholesale enquiries, or other commercial opportunities, we may collect and use the information you provide to communicate with you, evaluate your enquiry, and manage the business relationship.
For franchise and partnership-related communication, you may contact us at partner@earthsutrastore.com.
14. Changes to This Privacy Policy
Earthsutra may update or revise this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, services, or applicable requirements.
Any updated version of this Privacy Policy will be published on this page with a revised effective date. We encourage you to review this page periodically to remain informed about how we collect and use information.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, you may contact us using the details below.
Beniwal Sons & LLP.
100% Natural Grocery Products
Location: Rewari, Haryana, India
Customer Care: +91 97666 00452
Email: support@earthsutrastore.com
Franchise & Partnership Email: partner@earthsutrastore.com
We will make reasonable efforts to review and respond to privacy-related enquiries appropriately.
16. Consent
By using the Earthsutra website, creating an account, placing an order, submitting your information, or otherwise interacting with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein, to the extent permitted by applicable law.
Last Updated: 01 Jan 2027
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