Disclaimer
Effective Date: 01 Jan 2027
Welcome to Earthsutra. This Disclaimer explains the terms and limitations relating to the information, products, content, services, and materials available through the Earthsutra website.
Earthsutra is an online grocery brand based in Rewari, Haryana, India, offering grocery products and 100% natural edible products, including raw and cooking oils.
Our objective is to bring innovative, natural, and thoughtfully produced food products to consumers across India.
By accessing or using the Earthsutra website, you acknowledge and agree to the terms of this Disclaimer.
1. General Information
The information provided on the Earthsutra website is intended for general informational, educational, and product-related purposes.
Although we make reasonable efforts to ensure that the information published on our website is accurate, current, and useful, Earthsutra does not warrant or guarantee that all information will always be complete, accurate, current, or free from typographical, technical, or other errors.
Product descriptions, photographs, specifications, pricing, availability, promotional information, and other website content may be updated, changed, corrected, or removed from time to time without prior notice.
2. Product Information
Earthsutra makes reasonable efforts to accurately present its products, including grocery products and natural edible products such as cooking oils.
However, the actual appearance, colour, texture, packaging, label design, size, shape, and other visual characteristics of a product may vary slightly from the photographs or illustrations displayed on the website due to photography conditions, screen settings, manufacturing or packaging variations, and natural characteristics of certain products.
Customers should always read and rely on the information provided on the actual product packaging for the latest details relating to ingredients, nutritional information, allergen information, storage instructions, usage instructions, batch details, manufacturing information, best-before or expiry information, and other applicable product information.
In the event of any difference between website information and legally required product information printed on the product packaging, the applicable information on the product packaging should be followed, subject to applicable law.
3. Natural Product Variation
Earthsutra offers products that are positioned around natural and thoughtfully produced food ingredients and products.
Natural edible products may sometimes exhibit variations in colour, aroma, flavour, consistency, or appearance due to factors such as raw materials, agricultural conditions, seasonality, processing methods, storage conditions, and other natural variations.
Such natural variations do not necessarily indicate that a product is defective, adulterated, or unsuitable for its intended use.
4. Health and Nutritional Information
Any health, wellness, nutritional, dietary, or lifestyle information presented on the Earthsutra website, social media pages, product descriptions, blogs, articles, videos, or other communication channels is provided for general informational purposes only.
Such information is not intended to constitute medical advice, diagnosis, treatment, prescription, or professional healthcare advice.
Earthsutra does not represent or guarantee that consuming any particular product will prevent, treat, cure, or diagnose any disease, medical condition, or health issue unless such claim is expressly supported and legally permissible.
Customers with allergies, dietary restrictions, medical conditions, special nutritional requirements, or concerns regarding the consumption of any food product should review the applicable product information and consult an appropriately qualified healthcare or nutrition professional before making dietary decisions.
5. Product Use and Storage
Customers are responsible for using Earthsutra products in accordance with the instructions, labels, storage recommendations, and intended use provided with the product.
Earthsutra shall not be responsible for any issue arising from improper storage, mishandling, misuse, contamination after delivery, inappropriate preparation, failure to follow product instructions, or use of a product for a purpose other than its intended purpose.
Edible products should be stored under the conditions specified on the product packaging and should be consumed or used within the applicable recommended period.
6. Allergies and Individual Sensitivities
Customers are responsible for reviewing product labels and ingredient information before consuming or using any edible product.
Earthsutra cannot guarantee that every customer will have the same response to a particular ingredient or food product.
Customers with known food allergies, intolerances, sensitivities, or dietary restrictions should carefully review the applicable ingredient and allergen information before purchase or consumption.
7. No Guarantee of Results
Earthsutra does not guarantee any specific result, outcome, benefit, performance, or experience from the use or consumption of any product.
Individual experiences may vary depending on factors including dietary habits, usage, storage, preparation, lifestyle, personal preferences, and individual circumstances.
Any statements regarding natural qualities, traditional practices, product characteristics, or general benefits are intended to provide product-related information and should not be interpreted as a guarantee of a particular result.
8. Pricing and Availability
Earthsutra makes reasonable efforts to maintain accurate product prices and availability information on the website.
However, prices, inventory, offers, product specifications, and availability may change without prior notice.
In the event of an accidental technical, typographical, inventory, or system error, Earthsutra reserves the right to correct the information and, where appropriate, cancel or modify an affected order in accordance with applicable policies and law.
9. Orders, Payments and Transactions
Earthsutra uses Razorpay as its payment partner for online payment processing.
While we take reasonable measures to provide a secure and reliable purchasing experience, Earthsutra does not control the independent systems of third-party payment providers, banks, card networks, UPI providers, or financial institutions.
Accordingly, Earthsutra shall not be responsible for temporary payment failures, processing delays, technical interruptions, transaction declines, banking errors, or other issues caused by external payment systems.
All orders are subject to acceptance and fulfilment based on product availability, payment status, delivery serviceability, and other applicable conditions.
10. Shipping and Delivery
Earthsutra initially focuses on serving customers in local and nearby regions, particularly areas across Northwestern India, including Punjab, Delhi NCR, Uttar Pradesh, Haryana, and surrounding serviceable areas.
The Earthsutra website may also accept online orders from customers across India, subject to product availability, PIN-code serviceability, logistics coverage, and operational feasibility.
Our shipment partners may include Shiprocket and DTDC.
Delivery timelines displayed on the website or communicated during the ordering process are estimates and may be affected by weather, transportation conditions, public holidays, regional restrictions, operational issues, high shipment volumes, technical problems, or circumstances outside Earthsutra’s reasonable control.
Earthsutra does not guarantee a specific delivery date unless expressly stated otherwise.
11. Third-Party Services
Earthsutra may use third-party service providers to support payment processing, shipping, website hosting, analytics, customer communication, security, technology, and other business operations.
Our current payment partner is Razorpay, and our shipment partners may include Shiprocket and DTDC.
While we work with reputable service providers, Earthsutra does not control the independent systems, policies, practices, or availability of these third parties.
Any interaction with a third-party service may also be governed by that third party’s applicable terms, conditions, and privacy policies.
12. External Links
The Earthsutra website may contain links to third-party websites, social media platforms, applications, or external resources.
Such links may be provided for convenience, informational purposes, or customer engagement.
Earthsutra does not guarantee the accuracy, availability, security, content, or privacy practices of external websites and does not assume responsibility for any products, services, information, or activities provided through such third-party platforms.
Users access external websites at their own discretion and risk.
13. User-Generated Content
Customers may be permitted to submit product reviews, ratings, comments, photographs, feedback, testimonials, or other content through the Earthsutra website or related platforms.
Earthsutra does not necessarily verify every statement made in user-generated content and does not represent that all customer reviews or opinions reflect the views of Earthsutra.
User-generated content represents the views and experiences of the individual contributor and should not automatically be considered a statement, recommendation, or guarantee by Earthsutra.
Earthsutra reserves the right to moderate or remove content that is unlawful, misleading, abusive, fraudulent, inappropriate, or inconsistent with our website policies.
14. Website Availability and Technical Errors
Earthsutra makes reasonable efforts to keep its website operational, accessible, and secure.
However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
The website may occasionally become unavailable due to maintenance, software updates, technical problems, internet failures, hosting issues, cyber incidents, system upgrades, or other circumstances beyond our reasonable control.
Earthsutra shall not be liable for losses caused solely by temporary website unavailability or technical interruption, except where liability cannot lawfully be excluded.
15. Intellectual Property
The Earthsutra name, branding, logos, product names, photographs, graphics, videos, designs, illustrations, text, website layout, content, and other materials made available through the website may be owned by or licensed to Earthsutra and may be protected by applicable intellectual property laws.
Unauthorized copying, reproduction, distribution, modification, publication, commercial use, or exploitation of Earthsutra content is not permitted without prior written authorization, except where permitted by applicable law.
16. Limitation of Responsibility
Earthsutra takes reasonable care in managing its products, website, content, order processing, and customer service.
However, to the extent permitted by applicable law, Earthsutra shall not be responsible for losses or damages resulting from events or circumstances beyond our reasonable control, including third-party service failures, delivery delays, payment failures, network interruptions, inaccurate information supplied by customers, improper product storage or use after delivery, or other external circumstances.
Nothing in this Disclaimer is intended to exclude, restrict, or limit any liability, right, or consumer protection that cannot legally be excluded or limited under applicable law.
17. Changes to Information
Earthsutra may update, modify, correct, or change any information contained on its website or related communication channels at any time.
This may include product descriptions, prices, promotions, availability, policies, images, website features, and other content.
Earthsutra does not undertake an obligation to update every website page immediately following every change, although we aim to keep important information current.
18. Acceptance of Disclaimer
By accessing or using the Earthsutra website, you acknowledge that you have read and understood this Disclaimer.
Your continued use of the website constitutes your acceptance of this Disclaimer to the extent permitted by applicable law.
This Disclaimer should be read together with the Earthsutra Privacy Policy, Terms of Service, Shipping Policy, Cancellation Policy, Refund Policy, and any other applicable policies published on the website.
19. Contact Us
If you have any questions, concerns, or requests relating to this Disclaimer, our products, or our website, please contact us using the information below.
Beniwal Sons & LLP.
100% Natural Grocery Products
Location: Rewari, Haryana, India
Customer Care: +91 97666 00452
Email: support@earthsutrastore.com
Franchise & Partnership Email: partner@earthsutrastore.com
Earthsutra is committed to providing transparent product information and a reliable online shopping experience while bringing natural and thoughtfully produced food products to customers across India.
Last Updated: 01 Jan 2027
© Earthsutra. All Rights Reserved.